Policies ARGENCERT

 

A GUARANTEE OF TRUST

The quality of services and reliability of certificates ARGENCERT, as part of the Ecocert Group they are at the heart of our priorities. In order to maintain the trust that is given to ARGENCERT, we are committed to ensuring:

 

COMPETITION

We ensure that all our employees are involved and are competent in our profession, audit methods and certification, certification programs and risk management, as well as in the various sectors of our customers.

Effectively manage the skills of our staff through training, continuous assessment, yield, professional development and optimization of our methods of selection.

 

IMPARTIALITY

We preserve the impartiality of our organization and our staff, especially through the periodic assessment of the risks of bias, management of conflicts of interest and security of the person taking the decision to certify has not been involved in the evaluation.

We evaluate our management of fairness and results by an independent external committee.

 

CONFIDENTIALITY AND TRANSPARENCY

We guarantee the confidentiality of the information in our possession.

We give free access to all documents relating to our services, our certification process and the status of certification of any product and system.

We are fully transparent about our supervisory authorities.

 

DIVERSITY AND NON-DISCRIMINATION

We respect each client in its difference. Ensure non-discriminatory access to all organizations whose activities fall within the scope of our services, regardless of the size of its structure or belong to an association or group.

 

CUSTOMER SERVICE TO ISSUE

Being aware of the need to constantly evolve our organization, our means and methods to continue satisfying our customers, we have included in our quality management the following areas:

 

REACTIVITY

We respond to the needs and expectations of our customers with reactivity and optimize our deliveries at each stage of our processes.

 

LISTENING AND MEASUREMENT OF CUSTOMER SATISFACTION

We are listening to our customers and measure their level of satisfaction in order to deliver quick answers and adapted to the needs and problems identified

 

INNOVATION AND IMPROVEMENT OF PERFORMANCE

We simplify our practices to improve our processes in order to provide a certification increasingly accessible.

we create, We develop and put into effective and innovative means to bring them up to serve our business and our customers.

 

ENVIRONMENTAL PROTECTION

We safeguard the ecosystem within the framework of our activities as a company, particularly offsetting our carbon footprint.